Terms of service

Terms of Service

Effective Date: November 7, 2026

1. Introduction

Welcome to Zenacho!

These Terms of Service govern your access to and use of the Zenacho website, marketplace, and related services.

Zenacho is a multi-vendor online marketplace operated by DublewTee LLC, a U.S.-based company. Our platform connects customers with independent brands, businesses, retailers, and sellers offering products across multiple categories.

By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or services.

2. Eligibility and User Accounts

To use Zenacho, you must:

  • Be at least 18 years old or have permission and supervision from a parent or legal guardian.

  • Provide accurate and complete registration information.

  • Maintain the confidentiality of your account credentials.

  • Be responsible for activities conducted through your account.

  • Notify us promptly if you suspect unauthorized access to your account.

Zenacho reserves the right to suspend or terminate accounts that violate these terms or engage in fraudulent, misleading, or unauthorized activities.

3. Our Marketplace

Zenacho provides an online platform where customers can discover and purchase products from multiple independent sellers and brands.

Our marketplace may include products across categories such as:

  • Home and Garden

  • Kitchen and Dining

  • Bed and Bath

  • Office Supplies

  • Back to School

  • Pet Supplies

  • Groceries and Snacks

  • Gifts and Greeting Cards

  • Baby Products

  • Other everyday essentials

Unless otherwise identified on a product listing, independent sellers are responsible for their products, product descriptions, inventory, fulfillment, and applicable warranties.

Zenacho does not manufacture or directly control every product listed by third-party sellers.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability information are accurate.

However:

  • Product colors and appearances may vary slightly depending on screen settings.

  • Product availability may change without notice.

  • Pricing or listing errors may occasionally occur.

  • Product descriptions and specifications are provided by the relevant seller or supplier where applicable.

Zenacho reserves the right to correct errors, update listings, or remove products at any time.

5. Orders and Payments

When placing an order through Zenacho, you agree to:

  • Provide accurate billing and shipping information.

  • Use an authorized payment method.

  • Ensure sufficient funds are available for your purchase.

  • Review your order details before completing checkout.

Submitting an order does not automatically guarantee acceptance.

Orders may be declined, canceled, or refunded due to inventory issues, pricing errors, suspected fraudulent activity, payment authorization problems, or other legitimate reasons.

Payments may be processed through third-party payment service providers. Zenacho does not store complete payment card details unless expressly stated in the applicable payment arrangements.

6. Pricing and Taxes

All prices displayed on Zenacho are subject to change without prior notice.

Applicable sales taxes, shipping fees, and other charges will be displayed during checkout where required.

Customers are responsible for applicable taxes associated with their purchases, except where otherwise required by law.

If a pricing error occurs, Zenacho reserves the right to cancel the affected order and issue a refund for any payment received.

7. Shipping and Delivery

Zenacho works with participating sellers and shipping providers to facilitate order fulfillment and delivery.

Delivery estimates are provided for guidance and may vary depending on:

  • Seller processing time.

  • Product availability.

  • Shipping carrier operations.

  • Delivery location.

  • Weather conditions or unforeseen circumstances.

Customers are responsible for providing accurate delivery addresses.

Zenacho is not responsible for delays caused by circumstances outside its reasonable control. However, we will work with customers and sellers to investigate delivery issues and provide appropriate resolutions.

Nothing in these terms limits any rights customers have under applicable shipping and consumer protection laws.

8. Returns, Refunds, and Cancellations

Returns and refunds are governed by our separate Return & Refund Policy.

Our standard return window is 7 calendar days from the date of delivery, subject to product eligibility and the conditions described in that policy.

Customers should review the Return & Refund Policy before purchasing.

Zenacho reserves the right to investigate return requests and coordinate with the relevant seller to resolve customer concerns.

Nothing in this section limits rights that cannot legally be excluded under applicable law.

9. Third-Party Sellers

Zenacho allows independent sellers and businesses to list and sell products through our marketplace.

Participating sellers are expected to:

  • Provide accurate product descriptions and images.

  • Maintain appropriate inventory information.

  • Supply genuine and legally compliant products.

  • Fulfill orders within the stated processing timeframe.

  • Follow applicable consumer protection laws.

  • Handle customer complaints and product-related issues responsibly.

  • Comply with Zenacho marketplace policies and seller agreements.

Zenacho reserves the right to review seller activity, investigate complaints, restrict product listings, suspend seller accounts, or terminate marketplace access when necessary.

Sellers may also be subject to separate Seller Terms and Conditions.

10. Prohibited Activities

Users may not use Zenacho to:

  • Engage in fraudulent or deceptive activities.

  • Submit false orders or payment information.

  • Purchase or sell illegal products.

  • Violate intellectual property rights.

  • Upload malicious software or harmful content.

  • Attempt unauthorized access to accounts or systems.

  • Interfere with the website's functionality or security.

  • Harass, threaten, or abuse other users, sellers, or employees.

  • Misuse marketplace services for unlawful purposes.

Violations may result in account suspension, order cancellation, or legal action where appropriate.

11. Intellectual Property

All website content, including logos, branding, graphics, layouts, text, designs, and original materials, is owned by or licensed to DublewTee LLC or the applicable rights holders.

Users may not reproduce, distribute, modify, or commercially exploit Zenacho-owned content without prior written permission.

Product images, trademarks, and descriptions supplied by independent sellers remain subject to their respective intellectual property rights.

12. Privacy and Personal Information

Your privacy matters to us.

Our collection and use of personal information are described in our separate Privacy Policy.

Zenacho uses customer information to support activities such as:

  • Processing orders and payments.

  • Coordinating shipping and delivery.

  • Providing customer support.

  • Managing customer accounts.

  • Improving marketplace services.

  • Preventing fraud and unauthorized activities.

We do not sell customers' personal information to third parties.

Information may be shared with sellers, payment processors, shipping providers, and service partners when necessary to provide marketplace services or comply with legal obligations, subject to our Privacy Policy and applicable law.

13. Website Availability and Modifications

Zenacho aims to maintain a reliable and accessible shopping platform.

However, we do not guarantee uninterrupted website availability.

We may update, modify, suspend, or discontinue certain website features or services when necessary for maintenance, security, operational improvements, or business requirements.

We may also update these Terms of Service periodically. Updated terms will be published on this page with a revised effective date.

Continued use of Zenacho after changes become effective constitutes acceptance of the updated terms to the extent permitted by law.

14. Limitation of Liability

To the extent permitted by applicable law, DublewTee LLC and Zenacho shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our marketplace.

We are not responsible for losses arising from circumstances beyond our reasonable control, including third-party seller conduct, shipping carrier delays, unauthorized account access caused by user negligence, or third-party service interruptions.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

15. Indemnification

You agree to indemnify and hold harmless DublewTee LLC, Zenacho, its affiliates, officers, employees, and representatives from claims, liabilities, damages, and expenses arising from:

  • Your violation of these Terms of Service.

  • Your misuse of the marketplace.

  • Your violation of applicable laws.

  • Your infringement of another party's rights.

This provision applies to the extent permitted by applicable law.

16. Suspension and Termination

Zenacho reserves the right to restrict, suspend, or terminate access to its marketplace when a user:

  • Violates these Terms of Service.

  • Engages in fraudulent activities.

  • Misuses marketplace services.

  • Creates security risks.

  • Violates applicable laws or marketplace policies.

Users may stop using Zenacho at any time.

Termination does not eliminate obligations or liabilities arising before termination, or provisions that are intended to survive termination.

17. Governing Law and Disputes

These Terms of Service shall be governed by the laws of the U.S. state in which DublewTee LLC is legally organized, without regard to conflict-of-law principles, except where applicable consumer protection laws require otherwise.

Any disputes arising from the use of Zenacho shall be handled by the courts with appropriate jurisdiction, subject to applicable law.

Nothing in this section limits consumer rights that cannot legally be waived.

18. Contact Information

For questions, concerns, or assistance regarding these Terms of Service, please contact us.

Company: DublewTee LLC
Marketplace: Zenacho
Website: https://zenacho.com
Customer Support Email: [Insert Official Support Email]

Zenacho

Discover More. Shop Better.

Operated by DublewTee LLC
A U.S.-based online marketplace.