Shipping Policy

Effective Date: November 7, 2026

1. Introduction

Welcome to Zenacho!

At Zenacho, we want to make online shopping convenient, reliable, and enjoyable. Our goal is to ensure that your purchases reach you safely and within the estimated delivery timeframe.

Zenacho is a multi-vendor online marketplace operated by DublewTee LLC, a U.S.-based company. Our platform connects customers with independent sellers and brands offering products across multiple categories.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered through our marketplace.

By placing an order on Zenacho, you agree to the shipping terms outlined below.

2. Shipping Locations

Zenacho primarily serves customers across the United States.

Available shipping destinations may vary depending on the seller, product, and shipping carrier.

Customers can confirm whether a product can be delivered to their address during checkout.

Some sellers may have shipping restrictions for certain locations due to carrier availability, product characteristics, or other fulfillment limitations.

3. Order Processing Time

Orders are processed by the respective sellers after successful payment confirmation.

Our standard estimated order processing timeframe is 1–3 business days, unless a different timeframe is displayed on the product page or at checkout.

Please note:

• Business days exclude Saturdays, Sundays, and applicable public holidays.

• Processing time may vary by seller and product.

• Customized, special-order, or made-to-order products may require additional processing time.

• Orders placed during holidays or promotional periods may experience additional processing delays.

An order is considered processed when the seller has prepared the shipment and handed it over to the shipping carrier.

4. Shipping and Delivery Estimates

Delivery estimates depend on the seller's location, shipping method, destination, and carrier.

Estimated delivery timeframes will be displayed on the applicable product listing or during checkout whenever available.

For standard domestic shipping, our target delivery timeframe is generally 5–7 business days after shipment, unless otherwise stated.

Please understand that delivery estimates are not guaranteed delivery dates.

Actual delivery may vary due to:

• Carrier delays.

• Weather conditions.

• Public holidays.

• High shipping volumes.

• Incorrect or incomplete delivery addresses.

• Unexpected transportation or operational disruptions.

5. Shipping Charges

Shipping charges are determined by the applicable seller, shipping method, product size, weight, and delivery destination.

Any applicable shipping fees will be displayed during checkout before payment is completed.

Please note:

• Different sellers may charge different shipping rates.

• Orders containing products from multiple sellers may be shipped separately.

• Multiple shipping charges may apply to orders involving different sellers.

• Free shipping may be available on selected products or promotions.

• Additional charges, where applicable, will be communicated before order confirmation.

Customers are responsible for reviewing shipping charges before completing their purchases.

6. Multiple Sellers and Split Shipments

Zenacho is a multi-vendor marketplace where products may be supplied by different independent sellers.

If your order includes products from multiple sellers:

• Each seller may process and ship their products independently.

• Products may arrive in separate packages.

• Delivery dates may differ between shipments.

• Separate tracking numbers may be provided.

• Shipping charges may be calculated separately for each seller.

Receiving one package does not necessarily mean that the entire order has been delivered.

Customers can contact our support team if any part of an order appears to be missing.

7. Order Tracking

Once an order has been shipped, tracking information will be provided when available.

Customers may use the tracking number and carrier information to monitor their shipments.

Please allow the shipping carrier time to update tracking information after the package has been handed over.

If tracking information is unavailable or has not been updated for an extended period, customers may contact Zenacho Customer Support for assistance.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please verify the following before submitting your order:

• Full recipient name.

• Complete shipping address.

• Apartment, unit, or suite number, if applicable.

• City, state, and ZIP code.

• Contact phone number, where required.

If you notice an error after placing an order, contact us immediately.

We will make reasonable efforts to coordinate an address correction with the seller before shipment. However, changes cannot be guaranteed once an order has been processed or shipped.

Zenacho and its participating sellers are not responsible for delivery failures caused by incorrect or incomplete addresses provided by customers, subject to applicable law.

9. Delayed Shipments

Although we work with sellers and shipping providers to ensure timely delivery, delays may occasionally occur.

If an order cannot be shipped within the originally promised timeframe, customers will receive appropriate notice and information about the revised shipping estimate.

If a shipment is significantly delayed, customers may contact our support team for assistance.

Where required by applicable law, customers will be offered the opportunity to agree to the delay or cancel the order for a full refund.

10. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, we recommend:

1. Checking your mailbox, doorstep, and other designated delivery areas.

2. Checking with household members, neighbors, or building management.

3. Reviewing the latest tracking information.

4. Contacting the shipping carrier when appropriate.

If the package remains missing, contact Zenacho Customer Support with your order number.

We will investigate the matter with the responsible seller and shipping carrier.

If an order is confirmed lost in transit, we will work with the seller to arrange an appropriate resolution, which may include a replacement or refund.

11. Damaged Packages and Incorrect Deliveries

If your package arrives visibly damaged, contains missing products, or includes an incorrect item, please contact us within 7 days of delivery.

To help us investigate your claim, please provide:

• Your order number.

• A description of the issue.

• Photographs of the package and shipping label, where applicable.

• Photographs or videos showing the damaged or incorrect product, where applicable.

We will review the request and coordinate with the seller to determine the appropriate resolution.

Approved claims may qualify for a replacement, refund, or another suitable solution.

Customers will not be charged return shipping for approved returns involving verified damaged or incorrectly supplied products.

12. Failed Delivery Attempts

Some shipping carriers may require a signature or additional delivery instructions.

If a delivery attempt is unsuccessful, the carrier may:

• Attempt delivery again.

• Leave the package in a designated safe location.

• Hold the package at a local facility.

• Request customer pickup.

If a package is returned to the seller because of an incorrect address, repeated unsuccessful delivery attempts, or failure to collect the package, additional shipping arrangements may be necessary.

Any additional shipping charges or refund adjustments will be handled in accordance with applicable law and our Return & Refund Policy.

13. Order Cancellation

Customers may request order cancellation before an order has been shipped.

Once an order has been processed or handed over to the shipping carrier, cancellation may no longer be possible.

In such cases, customers may submit a return request under our Return & Refund Policy.

If a seller is unable to fulfill an order, the customer will receive a full refund for the unfulfilled purchase.

14. Shipping Restrictions

Certain products may have shipping restrictions due to their size, weight, contents, or applicable transportation regulations.

Some products may not be available for delivery to certain addresses or locations.

Any applicable restrictions will be communicated on the product listing or during checkout whenever possible.

Zenacho and participating sellers reserve the right to decline shipments that cannot legally or safely be fulfilled.

15. Contact Us

If you have questions about shipping, delivery estimates, tracking information, or missing packages, please contact our Customer Support team.

Company: DublewTee LLC
Marketplace: Zenacho
Website: https://zenacho.com
Customer Support Email: zenacho.official@outlook.com

Please include your order number when contacting us so we can assist you more efficiently.

Zenacho

Discover More. Shop Better.

Operated by DublewTee LLC
A U.S.-based multi-vendor online marketplace.