Privacy policy

Privacy Policy

Effective Date: November 7, 2026

1. Introduction

Welcome to Zenacho!

Your privacy matters to us. At Zenacho, we are committed to protecting your personal information and providing a safe, transparent, and trustworthy online shopping experience.

Zenacho is a multi-vendor online marketplace operated by DublewTee LLC, a U.S.-based company. Our platform connects customers with independent brands, businesses, retailers, and sellers across the United States.

This Privacy Policy explains how we collect, use, store, protect, and share personal information when you visit our website, create an account, place an order, communicate with us, or use our marketplace services.

By using Zenacho, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

We collect information necessary to operate our marketplace, process orders, support customers, and improve our services.

A. Personal Information

Depending on how you interact with Zenacho, we may collect:

  • Full name.

  • Email address.

  • Phone number.

  • Billing address.

  • Shipping address.

  • Account login information.

  • Order and purchase history.

  • Customer service communications.

  • Information voluntarily submitted through website forms.

B. Payment Information

When you make a purchase, payment information is processed through authorised third-party payment processors.

This may include:

  • Payment card details.

  • Billing information.

  • Payment transaction identifiers.

  • Payment confirmation and transaction status.

Zenacho does not intentionally store complete payment card numbers or security codes on its own systems. Payment information is handled according to the applicable payment provider's security practices.

C. Technical and Device Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address.

  • Browser type and version.

  • Device information.

  • Operating system.

  • Website usage information.

  • Pages visited.

  • Referral sources.

  • Cookies and similar tracking technologies.

This information helps us understand website performance, improve functionality, and protect our marketplace.

3. How We Use Your Information

Zenacho uses collected information for legitimate business and operational purposes, including:

  • Creating and managing customer accounts.

  • Processing and confirming orders.

  • Coordinating product fulfilment.

  • Sharing necessary delivery details with participating sellers.

  • Arranging shipping and delivery.

  • Processing payments and refunds.

  • Providing customer support.

  • Responding to inquiries and complaints.

  • Preventing fraudulent transactions.

  • Maintaining website security.

  • Improving website functionality and shopping experiences.

  • Sending important order and account notifications.

  • Complying with legal and regulatory obligations.

Where permitted by law, we may also use your email address to share marketplace updates, offers, and promotional communications. You may unsubscribe from marketing emails at any time.

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties.

However, operating a multi-vendor marketplace requires sharing certain information with trusted service providers and participating sellers when necessary to complete transactions and provide our services.

Information may be shared with:

A. Marketplace Sellers

When you purchase a product from a participating seller, we may share relevant information, including:

  • Customer name.

  • Shipping address.

  • Contact information needed for order fulfilment.

  • Purchased product details.

  • Relevant order information.

This allows sellers to process, prepare, and fulfil customer orders.

B. Payment Processors

We share necessary payment and transaction information with payment service providers to authorise and process payments, prevent fraud, and issue refunds.

C. Shipping and Delivery Providers

We may share customer names, delivery addresses, phone numbers, and shipment details with shipping companies and delivery partners to complete deliveries.

D. Website and Technology Providers

We may work with trusted third-party providers offering:

  • Website hosting.

  • Website maintenance.

  • Payment processing.

  • Data security.

  • Analytics.

  • Customer support tools.

  • Email communication services.

These providers may access information only as necessary to perform their services, subject to applicable contractual and legal obligations.

E. Legal and Regulatory Authorities

We may disclose information when required by law, legal process, court order, or government request, or when reasonably necessary to protect our rights, customers, sellers, and marketplace.

F. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of the transaction, subject to applicable privacy laws.

We do not authorise third parties to use customer information obtained through Zenacho for their own unrelated marketing purposes.

5. Cookies and Tracking Technologies

Zenacho may use cookies and similar technologies to improve website functionality and the shopping experience.

Cookies may help us:

  • Remember shopping cart contents.

  • Maintain customer login sessions.

  • Remember website preferences.

  • Understand website traffic.

  • Analyse website performance.

  • Improve navigation and functionality.

  • Support advertising and marketing activities where enabled.

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality, including shopping cart and account features.

Where required by applicable law, we will provide appropriate choices and consent mechanisms for cookies and other tracking technologies.

6. Data Security

We take reasonable administrative, technical, and organisational measures to protect personal information against:

  • Unauthorised access.

  • Accidental disclosure.

  • Data loss.

  • Unauthorised modification.

  • Misuse.

  • Destruction.

Access to customer information is limited to authorised personnel, participating sellers, and service providers who need the information to perform their responsibilities.

However, no online platform or electronic storage system can guarantee absolute security. While we work to protect your information, we cannot guarantee that unauthorised access or security incidents will never occur.

If a data breach occurs, we will take appropriate steps and provide notifications as required by applicable law.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

  • Maintain customer accounts.

  • Process orders and payments.

  • Manage returns and refunds.

  • Resolve customer disputes.

  • Maintain business and transaction records.

  • Prevent fraud.

  • Comply with legal and tax obligations.

  • Enforce our marketplace agreements.

When information is no longer needed, we will take reasonable steps to delete, securely dispose of, or de-identify it, subject to applicable legal requirements.

8. Your Privacy Rights

Depending on your state of residence and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

A. Right to Know and Access

You may request information about the personal data we collect, use, and disclose about you.

B. Right to Correct

You may request correction of inaccurate personal information.

C. Right to Delete

You may request deletion of personal information we maintain about you, subject to legal exceptions.

D. Right to Data Portability

Where applicable, you may request a copy of certain personal information in a portable and readily usable format.

E. Right to Opt Out

Where applicable, you may opt out of:

  • The sale of personal information.

  • Targeted advertising.

  • Certain types of profiling.

Zenacho does not sell personal information. We will honour applicable opt-out rights concerning other covered processing activities.

F. Right to Non-Discrimination

We will not unlawfully discriminate against customers for exercising their privacy rights.

9. How to Exercise Your Privacy Rights

To submit a privacy-related request, contact us using the information provided below.

Please include:

  • Your full name.

  • Your registered email address, if applicable.

  • The type of privacy request.

  • Any additional information reasonably necessary to verify your identity.

We may request reasonable verification before processing certain requests to protect your information from unauthorised access.

You do not need to create an account to submit a privacy request.

We will respond within the time frame required by applicable law.

If we decline a request where applicable law provides an appeal right, you may appeal our decision by replying to our response or contacting us with the subject line Privacy Request Appeal.

10. Children's Privacy

Zenacho is intended for a general audience and is not designed for children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without legally required parental consent.

If we discover that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to delete that information as required by law.

Parents or legal guardians who believe their child has provided personal information to Zenacho may contact us.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, shipping services, or other external platforms.

These third parties operate independently and may have their own privacy policies and data collection practices.

Zenacho is not responsible for the privacy practices, content, or security of third-party websites.

We encourage customers to review the privacy policies of external services before providing personal information.

12. Marketing Communications

We may send customers emails relating to:

  • Order confirmations.

  • Shipping updates.

  • Delivery notifications.

  • Refund confirmations.

  • Account notifications.

  • Customer support responses.

  • Marketplace news and promotional offers, where permitted.

Customers may unsubscribe from promotional communications by using the unsubscribe link included in marketing emails.

Please note that opting out of promotional emails will not prevent us from sending essential transactional or account-related communications.

13. U.S. State Privacy Laws

Zenacho aims to respect applicable U.S. federal and state privacy requirements.

Depending on eligibility and applicable law, residents of states such as California, Texas, Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws may have additional privacy rights.

These rights may include access, correction, deletion, data portability, and the ability to opt out of certain personal data processing activities.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).

Texas residents may have rights under the Texas Data Privacy and Security Act (TDPSA), where applicable.

Nothing in this policy is intended to limit privacy rights provided by applicable law.

14. International Visitors

Zenacho primarily serves customers across the United States.

If you access our marketplace from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

By using our services, you understand that your information may be transferred across borders, subject to applicable legal requirements.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, marketplace services, or legal requirements.

Any updates will be published on this page with a revised effective date.

We encourage customers to review this page periodically to stay informed about how their information is handled.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.

Company: DublewTee LLC
Marketplace: Zenacho
Website: https://zenacho.com
Privacy Support Email: zenacho.official@outlook.com
Mailing Address: 3723 Greenville Ave STE 31429 Dallas, TX 75206 USA

We take privacy concerns seriously and are committed to handling customer information responsibly.

Zenacho

Discover More. Shop Better.

A U.S.-based multi-vendor online marketplace.

Operated by DublewTee LLC